HARMONY Center is pleased to announce a return
to in-office patient care as of June 1, 2020

HARMONY’S Response to COVID-19: An important message from Kenneth L. Gwinn, MD

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Safety is always the highest priority at HARMONY Center for Surgery of the Ears, Nose and Throat. We are closely monitoring the response of the federal and state government to the COVID-19 pandemic. Our primary mission, as we re-open to in-person visits, is to deliver healthcare safely to our patients. We have scheduled the first in-person appointments beginning June 1, 2020. Our telemedicine program has been very successful in treating patients and maintaining continuity of care during the pandemic. We will continue to offer it as an option in the future.

The decision to re-open to in-person patient care was made after careful consideration. We gathered recommendations from various experts in the field of infection control, from the Michigan State Medical Society and the American Academy of Otolaryngology. We are adhering to best practice guidelines and directives to ensure the safety of both our patients and staff.

We recognize that as a result of the government directed closure of businesses, many of our patients have lost their healthcare insurance due to layoffs. We have provided an option to schedule a Telemedicine visit for those individuals as well.

The re-opening of our practice will be gradual and limited to allow for continuous assessment of disease containment. You will notice many obvious changes to the overall experience of your visit. Please be aware these new protocols will be modified as we progress through this situation. The following is a summary of these changes:

Patient Protocol Changes

Limitation of exposure to COVID-19

  • When your appointment is made, and when it is confirmed, you will be asked questions regarding any symptoms of COVID-19, or contact with persons with COVID-19.
  • You and your (one) essential companion will receive a screening for COVID-19. Additionally, your temperature and pulse oximetry will be taken.
  • If you do not pass the screen for COVID-19, your visit will be converted to a telemedicine appointment at that time. If this occurs, you may choose to resume your visit from a safe place, such as your vehicle.
  • All staff members will receive daily screening for symptoms of COVID-19.

Masks and Hand Sanitizer

All staff members are required to wear masks at all times. You and your companion will be required to wear a mask during your time in the office. Please plan to wear a cloth or paper mask in the office. If you do not arrive at the office with a mask, one will be provided. Hand sanitizer is available at the entrance and throughout the office. Please use hand sanitizer upon entering and leaving the office. All staff will also use hand sanitizer before and after each patient visit.

Increased attention to cleaning

All common contact areas, such as seating, doorknobs, and counters will be sanitized with greater frequency. All exam rooms will be disinfected after each patient uses them.

Limit time spent in the office

  • We ask that you update your patient portal, prior to your visit, with any changes to your medical history to limit the time you spend in the office.
  • You will receive a phone call the day before confirming your appointment. At that time, we ask that you make your co-payment in order to limit time in the office and reduce contact touchpoints.
  • A member of our medical staff will call you before your appointment to perform a pre-visit inventory regarding the status of your health condition, to reduce the amount of time spent in the exam room.

Limiting exposure to others, and social distancing

  • Only one essential companion may accompany you at the time of your visit.
  • There will be a limited number of patients present in the reception area at any one time. A HARMONY Center team member will direct you to your assigned seat, which will be at least 6 feet from other patients.
  • There will be markers on the floor to indicate where you can stand to respect social distancing safely.

We appreciate your understanding and cooperation with the protocol changes that we implemented so that we may continue to serve you safely. We look forward to seeing you in person again.

Kenneth L. Gwinn, MD
Medical Director
HARMONY Center for Surgery of the Ears, Nose and Throat

A METROPOLITAN DETROIT LEADER IN BALLOON SINUPLASTY

HARMONY Center for Surgery of the Ears, Nose and Throat

OVER 25 YEARS OF EXPERIENCE

Welcome to HARMONY Center for Surgery of the Ears, Nose and Throat. Our site provides important information that will help you become familiar with our practice, and our providers. It also contains answers to frequently asked questions. Please feel free to call us anytime. We appreciate this opportunity to introduce ourselves and look forward to providing you with quality medical care.
We want you to know that in our office you can expect to be treated with respect at all times. We strive to deliver the most complete and comprehensive diagnostic service as well as state of the art medical and surgical treatment. Return to health after recovery from illness always involves a collaborative effort between physician and patient. We believe that this goal can be met through a continuous and open dialogue between you and our entire team.

We encourage you to involve yourself in your own treatment and to ask questions throughout our relationship.
In our opinion, an informed and involved patient is most likely to achieve the highest level of health, and we look forward to working with you to achieve this goal.

Hearing Aids / Tinnitus Treatment

Rhinoplasty

Balloon Sinuplasty

General ENT Procedures

Kenneth L. Gwinn, MD, FACS

As principal and founder of HARMONY Center for Surgery of the Ears, Nose and Throat since 1990, Dr. Gwinn has assembled over the past 25 years a dedicated medical team. It is each practitioner’s shared philosophy to support health by focusing on patient’s unique symptoms, engaging in meaningful discussions of the causes of the particular disease, and considering the options that are available for resolution of symptoms and restoration of health. It is through those patient-centered interactions that patient’s gain a better understanding of what is needed to maintain a consistent optimal interaction of physical function and harmony in their health.

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